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irina pitman
★★★★★
2 months ago
I have recently bought Casio - 510 piano. Thanks to Oliver for a great service on telephone. He provided me with all useful information about Casio-510.
Also delivery guys were very helpful. They lifted up the piano on the 1st floor and … More set it up.
Now I enjoy playing as a beginner.
I would recommend your shop to everyone, who wants to buy the best quality musical piano.
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Maximilien Czech
★★★★★
6 months ago
Long term customer. Bought my first Kawai 10 years ago. Never thought I'd buy another Piano till I went for a visit and ended up buying a Kawai C901. Thanks Oli for the great advice and honest discussion it's been a pleasure. … More And thanks for checking in after I had received it ! Great delivery too which was actually carried out by a piano tuner not just a random delivery Guy! Top service. Maybe see you in 10 years again for a Grand 🤣!! Max
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Tom Hartquist
★★★★★
5 months ago
I visited the Piano Man shop to help someone else acquire a piano when I met and spoke at length with both Mark and Oliver. They are friendly, welcoming, knowledgeable, and helpful, and they let me try a wide range of pianos, all of which … More were a pleasure to explore. I found trying the uprights rewarding as well as informative. However, I have a grand piano and have more experience with a wider range of grands than of uprights. So, I was particularly interested in trying the grands. I was very impressed indeed with the quality of them. After my visit I received additional insightful advice from Oliver. I would recommend a visit to the Piano Man shop to anyone looking for a good upright or grand and living in Yorkshire or beyond.
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Mrs B
★★★★★
5 months ago
We bought our upright piano from Mark at the piano man, Leeds, They we’re recommended to me by my dad.
We were able to visit the showroom and given time to make our choice. The instrument was carefully delivered on time to the room of our … More choice. Excellent communication throughout. The follow up tuning service was extremely helpful too.
It’s a beautiful piano, which visitors often comment on, and it sounds wonderful (well as wonderful as I can make it sound haha)
Our piano provides a focal point for our family, with our children learning to play too. We’re really pleased with the excellent service provided by Mark.
Would highly recommend.
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Des McLernon
★★★★★
5 months ago
I have played piano all my life but bought my first Kawai piano at the Piano Man in Leeds about ten years ago (on the strong recommendation from a jazz pianist friend of mine). The owner Mark provided me with all the information and advice … More that I required and guided me towards the sort of piano that he believed would best suit my style, ability and price range. I was definitely not disappointed with the service!
Later, when I wanted to upgrade to a better model, I returned to the Piano Man. Mark and the rest of his team (Oliver and David) once again excelled in customer service. I spent many hours over numerous days playing every piano in the shop (quite a lot!) and eventually (with their help and advice) I settled on the excellent Kawai K600. Including the trade-in on my old Kawai, and a generous price reduction on the K600, I got an overall very competitive deal, with which I am totally satisfied.
In summary, there is only one shop that I would recommend to anyone looking to buy a new or second-hand piano, and that is the Piano Man in Leeds!
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Linley Hamilton
★★★★★
a year ago
I purchased a Kawai upright piano from the Piano Man around two and a half years ago. I was offered advice which I found very useful, recommendation of model type to suit the function of the room and acoustics, even advice on how to mic … More the piano and remove some of the wooden structures to improve sound for recording and live performance purposes. Contact and reply to contact was prompt, friendly and efficient, delivery on time and professional on all occasions. The Piano Man continues to be of service, freely offering advice and finding solutions. I am happy to strongly recommend this provider and stand over their workmanship and service. Dr. Linley Hamilton, Magy’s Farm.
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David Lee
★★★★★
7 months ago
I bought a Piano recently from Mark & Oliver and the process was very simple and nothing too much trouble, with sound advice and patience while I played a number of Pianos on numerous different occasions. I ultimately changed the Piano … More I wanted at the last minute as the one I'd reserved I had some slight reservations on it's suitability for me and they changed without any issue. If you want to buy a Piano from a reputable seller, with no pressure and have a great choice this is the place, especially if you want to buy a Kawai Piano which I did. Extremely Happy with the Piano, thank you.
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Frank Gee
★★★★★
5 months ago
Over the last 2 years my family has bought 4 pianos, myself and my 3 grown up children. Great service every time with help & advice on which instrument is best in each case. Highly recommend.
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Jane Knowles
★★★★★
7 months ago
We had an excellent service at the piano man Leeds. Oliver was so knowledgeable and provided information to assist us, the price was really competitive and the delivery and set up was efficient. I love my wonderful digital piano, I am really … More enjoying playing thank you
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Ann Bellerby
★★★★★
a year ago
Incredible service. From first making contact we could not have asked for a better service from Mark, Oliver and David. Oliver responded to all our questions and provided personalised friendly guidance via email. Mark welcomed us in store. … More He provided expert advice with no pressure to purchase; played my daughter her favourite songs and gave her her first ever piano lesson. David provided additional advice regarding maintenance giving reassurance to novice would be piano owners. Delivery was extremely quick and conducted by two friendly, professional and extremely careful guys. Following delivery, Oliver, has been in touch to ensure we are happy with our piano and the service provided. I would highly recommend the Piano Man Leeds to anyone considering purchasing a piano.
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Gill Edwards
★★★★★
8 months ago
Very professional and friendly service. Bought a Kawai NV5 from them having played one in London and then searched for the best deal. Oliver was very knowledgeable and helpful. Arranged delivery with an external team and the whole experience … More was very smooth and efficient.
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James McCormack
★★★★★
a month ago
Great friendly service and advice from Oliver, lovely to be able to try all the different pianos.
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Angus McAllister
★★★★★
2 years ago
I bought my Kawai GX2 3 years ago. Oliver and Mark were very helpful and the piano chose me! What a piano! It's settling is so well and just keeps getting better and better and I use it a lot. Highly recommended
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Paul Jinks
★★★★★
a year ago
If you're looking to make as significant a purchase as a piano and live in the area (or even further afield, it will be worth the trip) then I can't think why you would go anywhere other than The Piano Man. Our experience was … More exactly why you should go to an independent specialist retailer for this type of purchase - the owners and staff are clearly passionate about what they do and extremely knowledgeable about their products. They took the time to make sure we were able to pick out exactly the right piano for us at a competitive price and even after purchase took the time to make sure we really understood the product and were set to get the most out of our new piano. Would really recommend if you are in the market for a piano.
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Lucie
★★★★★
a year ago
So glad we came here to upgrade our old hefty upright piano. No pressure or snobbishness at all unlike some shops I have visited. We were left to try out the wide range of models on show with Oliver available with friendly advice. After … More choosing the Kawai K600as, Oliver made the sales process easy. The delivery staff were excellent - punctual and making sure the piano arrived safely. I feel so privileged to now own this superb piano. Thank you all so much, especially Oliver - Merry Christmas!
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James Cope
★★★★★
2 years ago
Have now received my Kawai CA99 from Piano Man in Leeds and am extremely satisfied. Oliver was extremely patient and allowed me plenty of time to choose and play alternative pianos. Excellent service throughout I never felt any sales pressure! … More Even priced matched an online store price. Thanks Oliver for you knowledgeable and thoughtful help.
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kathryn davenport
★★★★★
2 years ago
Absolutely first class, fantastic service from The Piano Man team. Great knowledge of the digital piano's I was interested in purchasing, with full demonstration and explanations to be able to compare and contrast models provided by … More Nigel. Ollie was also really helpful, quick to respond and had my digital piano delivered in less than 48 hours after I placed my order with them. The delivery men were super, minimal fuss and knew exactly what they were doing. After sales superb. Couldn't recommend highly enough.
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Phil Cowper
★★★★★
a year ago
Bought my last Kawai piano from The Piano Man in Leeds. First class product and customer service. Top people..very knowledgeable and helpful...don't think about going anywhere else if you're looking to buy a piano anytime soon. … More
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Hugh Dove
★★★★★
2 years ago
Many Kawai digital pianos are in very short supply right now but Oliver was able to offer me a CA49 in rosewood which proved to be an excellent buy at a competitive price. Delivery with assembly was included and I'm delighted with … More my purchase. This is a great company to be recommended, particularly to anyone wanting genuine advice on choosing their first piano.
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David and Margaret Auton
★★★★★
2 years ago
I have recently taken delivery of a Kawai CA79 from the Piano Man Leeds. Living in Scarborough I was unable to visit the shop due to Covid and l wasn't sure which digital piano l wanted, unable to try them. Oliver was very patient … More and knowledgeable and helped me choose this one. What a perfect choice, the quality and sound of this piano is perfect for me. I would highly recommend the Kawai and purchasing from this long established shop.The guys that delivered the piano were very pleasant and professional, installed and took away all the packaging. Brilliant service!!!!
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Martin Ashton
★★★★★
2 years ago
I recently bought a Kawai NV5 from the Piano Man at Leeds. Excellent service from the first phone call, through to delivery. I spent an entire morning playing the pianos I was interested in, with no pressure or pushy salesmen. Oliver … More was very helpful, and answered all the questions I had. He was happy for me to spend as long as I needed playing, to ensure I made the right choice.The price I paid was very competitive, and the piano was delivered a few days later. Oliver then rang me the following week, to make sure everything was ok.Thanks again Oliver, for all your help.
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Oliver Calvert
★★★★★
2 years ago
Absolutely fantastic service from Oli and The Piano Man team. Really helpful, quick to respond and sorted my purchase in incredible time! Less than 48 hours after our first conversation, they had my new piano tuned and delivered. And they've … More even arranged for a free tuning once the piano has settled in. Couldn't ask for better service and a friendlier team from first conversation through to delivery and after sales. Thanks gang!
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Diana C
★★★★★
3 years ago
I contacted Piano Man Leeds shop midday and visited the shop later that day to buy a piano. It was a smooth purchase of a great instrument! Oliver and colleagues were very helpful, approachable and thoughtful of the best piano to suit the … More needs! Thank you! Excellent service! Highly recommended!
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Mike Cook
★★★★★
4 years ago
I am extremely grateful to Oliver for his patient expert advice, as I took my time (several months!) in deciding which digital piano would best suit my needs as a returning player. In the end I am delighted with my new Kawai CA78, which … More plays beautifully and sounds awesome. I would recommend Piano Man Leeds without a moment's hesitation. Oliver's service and follow up have been second to none. Many thanks.
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Emma Lee
★★★★★
5 years ago
I walked into the Piano Man shop with very limited, if any, knowledge of pianos or what I was looking for. Simply a desire to learn. Mark and Oliver were very welcoming, patient and helpful and were able to demonstrate and explain a range … More of pianos which would suit my needs. I fell in love with a reconditioned Knight piano which was fantastically priced and delivered within a week. I am pleased to say that it was one of the best decisions I made and the Knight is now a firm feature in our home and daily life. We love it. I wouldn’t hesitate to recommend Piano Man to anybody interested in buying a piano. Thank you again.
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Jane Boulton
★★★★★
4 years ago
I contacted Oliver about purchasing a piano, asking his advice & recommendation as I hadn't played for years. He was very helpful & we set up a time for me to visit the showroom to take a look. The showroom was easy to find … More & had parking right outside.Once inside Oliver talked me through several models I was interested in & played some pieces for me so I could determine which sound I preferred.Choice made & purchase complete we set up for delivery with his drivers.They contacted me to arrange a day & time to suit . I wasn't expecting them to get up at the crack of dawn to drive the 1.5 hour journey but they did & my piano arrived at 8am!! I was very impressed.Excellent service all round,would recommend.
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Nicole Kerslake
★★★★★
2 years ago
Fantastic service. Oliver was friendly and helpful in helping us to find our first real piano for our daughter despite the Covid-19 restrictions. Delivery was quick and the delivery men were also really pleasant and clearly knew what they … More were doing! The piano is beautiful and I would definitely recommend the Piano Man.
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Mathew Gorringe
★★★★★
8 years ago
We visited a large number of piano showrooms before visiting The PianoMan on Easterly Road, Leeds. Wow - what a fantastic store with a superb collection of both upright and grant pianos. Mark and his team were extremely friendly and helpful … More and let my 13 year old son try out all the pianos (even the concert grands!). We ended up buying a piano and Mark personally sorted out delivery so that it arrived just in time for Christmas. Mark also arranged to come and tune the piano after it had settled into its new home. An excellent service. I would thoroughly recommend a visit.
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Rachel Appleyard
★★★★★
4 years ago
I have recently purchased a GL30 from The Piano Man. The whole process has been extremely smooth. Oliver was very helpful and communication was good. The delivery firm were excellent and we are now enjoying playing a beautiful piano! Thank … More you for offering such a top quality service.
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Yvonne Campbell
★★★★★
2 years ago
I was put in touch with Ollie by my new tuner, Simon Topping, who suggested if I was serious about passing grade 5 then I should think about investing in a better piano than the one I had. After a bit of research I narrowed my choices … More down to either a Kawai or Schimmel and discussed the merits of both with Ollie on the phone. Needless to say when I finally got to visit the shop I was a bit overwhelmed and found it difficult to choose my new piano. Ollie was great, he played each piano so I could hear the difference then left me to play them to get a feel for each one. Thank you so much Ollie for helping me choose the Wilhelm Schimmel 114. I now really appreciate how much difference a good piano makes with improving technique, practising and playing. I highly recommend this shop if you are considering investing in a new piano, you can’t go wrong with Ollie’s help and advice.
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Francesca Ellis
★★★★★
6 years ago
I recently visited The PianoMan in Leeds with hopes of purchasing a digital piano. I was extremely impressed by the range of stock in store with something on offer for all budgets and requirements. My experience in the shop was very positive … More with customer service being some of the best I have ever received. I was served by Oliver who was very friendly and showed confident knowledge of all the products alongside giving some beautiful demonstrations on a variety of pianos. Oliver was able to offer me a fantastic deal on a Kawai CS8 with reasonably priced delivery within 1 week. I would recommend The PianoMan to anyone wishing to make a purchase however big or small. 10/10.
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Caroline Blair
★★★★★
5 years ago
Having owned a Bechstein semi-concert grand piano for over 30 years I decided to buy a brand new quality upright as it would take up less room. After talking to Oliver on the phone I visited the shop to try some out. I was initially considering … More buying a Kawai 800 but Oliver showed me several other pianos including the Schimmel K122. The Schimmel was definitely worth the additional cost and I would recommend without reservation purchasing a piano from Piano Man Leeds. Oliver kept me in the loop and having chosen the piano it was expertly delivered within the week. I am looking forward to many happy years playing this beautiful piano.
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Elle Tivey
★★★★★
6 years ago
I went to the Piano Man Leeds this week to look into buying a piano. I was helped massively by Mark who took the time to show me a number of pianos within my price range; they have many fantastic pianos in the shop which I was able to try. … More Overall, an excellent service and extremely helpful staff. I would highly recommend the Piano Man to anyone looking to purchase a piano, for any ability level and price range.
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alex borthwick
★★★★★
a year ago
Absolutely awesome! I started learning piano using a digital keyboard and using an app since feb and i started to long for an actual acoustic piano to gain what it feels & sounds like.I found pianoman on my search and can honestly say … More absolute awesome, friendly courteous gentlemen with a vast knowledge helped me showing me all the new & refurb pianos on offer.Two gentlemen oliver & mark assisted me with my new acoustic piano for life, i was kept well informed with moving and delivery and the whole process was easy.Simply awesome
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Jon Sykes
★★★★★
8 years ago
Our experience of The PianoMan was really excellent. We went to the shop based on a web search as they had the pianos we wanted to try in their showroom. This turned out to be a really good move. The shop has a really wide selction of digital … More and acoustic pianos. We were given great advice and there was absolutley no time pressure as we browsed and tried out the different models. After making our purchase, the follow up service was excellent. Mark is very responsive to email enquiries (at any time of the day or night it seems..!), and kept us properly informed on delivery arrangements. He has continued to offer advice on how to get the best out of our piano. We all need shops like this one - so support them if you get the chance!
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Cédric Beaume
★★★★★
3 years ago
I found out about the Pianoman in 2018, when I was looking for a 7-foot grand piano. After an extensive international search, I was looking forward to my first opportunity to test a Shigeru Kawai of that size, motivated by the excellent … More impression I had of their smaller models.I first visited the Pianoman in November 2018 but only found Shigeru Kawai's SK2 models. I gave my contact to Oliver on that day, in the hope that he would let me know if he hears of a larger Shigeru Kawai available to try. In April 2019, I received an extraordinary email from Mark telling me that he had just ordered an SK6. This news impressed me a great deal, particularly since my search experience had started to make me doubt the ability of piano dealers to listen to their customers but also because I imagine that bringing in such an instrument was a somewhat risky business move.I tried SK6 #2708291 at the first opportunity: it reminded me of the qualities I found in SK2 and SK3 but with the advantages of a larger instrument. The action surpassed that of any other piano I tried of that size: it was highly controllable down to the softest pianissimi, produced perfectly balanced sound across registers. The instrument was capable of a large dynamic range without ever being difficult to control. This last quality, rare even amongst top tier instruments, makes it easier to correct technical deficiencies when practising and played an important role in my decision-making process. Acoustically, as for any instruments of this quality, it is mostly a matter of personal preference. This particular instrument had a warm bass evolving progressively towards a clear and singing treble and suited me very well. Having been the front-runner in my shortlist since I first tested it, especially due to its outstanding action, SK6 #2708291 became more and more the obvious choice with each visit and I am now in possession of the perfect instrument to further my pianistic abilities.Mark and Oliver never failed to make me comfortable during my many visits. They were present to answer questions when I needed and let me try their pianos in complete privacy. When I started contemplating the purchase, they brought in their favorite piano technician, David, to prepare the piano so that I could try it in the best conditions. He did a remarkable job, both on the action and the tuning, and I am happy to continue with his services onward.Since the sale, Mark has always been available (even during lockdown) to advise me on how to best care for my piano. The Pianoman has never provided me with less than excellent service and I recommend it highly to any pianist.
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Paul Rastall
★★★★★
5 years ago
I recently spent time with Oliver from the Piano Man in Leeds and he managed to be super helpful, pull strings and generally work magic in order to get my piano arranged for delivery all the way down to the south west of the UK in a very … More short timescale.If this wasn't enough then he managed to outperform that customer service by not getting cross with me when I needed to delay my delivery due to some unforeseen personal circumstances.. Oliver not only acted in a gentle and accepting manner but he also offered that I could cancel if I wanted to - thank you so much for the customer service The Piano Man.I often wonder where all the good customer service has gone these days - Leeds is the answer - its all gone to Leeds.Paul
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Tracy Sedgwick
★★★★★
6 years ago
As novice piano buyers the shop offered a good selection of pianos to establish what style of piano suited our needs and price range. The shop was busy but we had the attention and assistance that we needed to help us to decide on a digital … More piano. Having purchased our piano, delivery was arranged at our convenience for 3 days later and the delivery was on time and straightforward. Would certainly recommend going to the piano man if you are planning to purchase a piano.
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Ruth Baker
★★★★★
2 years ago
Great experience in every respect - Oliver was amazingly helpful in providing advice on which piano to purchase, as well as sourcing it and arranging delivery direct from the retailer. I cannot recommend The Piano Man more highly!!
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Lester Hough
★★★★★
4 years ago
Excellent knowledge and service about the superb range of pianos in the showroom. I was allowed the time and space to get to know the instruments I was interested in before making a decision. Definitely the place to come for top range … More pianos and if you're in the Leeds area, for less expensive instruments too. Very highly recommended.
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Nick Pridham
★★★★★
a day ago
When buying a piano and dealing with Mark at The PianoMan Ltd, you get the best of 3 worlds:1. Internet competitive pricing.2. A bricks & mortar location to go to and try a wide range of acoustic piano's.3. Mark has many years … More of experience in piano sales and will offer you exactly what you need according to your budget and experience.If you are wanting to buy a piano then I would recommend you call into the shop and have a chat to Mark. In terms of piano's then I am a advocate for the Kawai brand because they offer quality, a ten year guarantee, have a well established concert pianist following and are exactly what I want in terms of timbre and expression.
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George Murdoch
★★★★★
4 years ago
This is a fantastic shop full of quality pianos. The advisor Oliver is a real expert and advised us about the various pianos. We were delighted to have visited Oliver and we look forward to receiving delivery very soon. Oliver demonstrated … More the pianos beautifully. We were entertained during the whole process. Thank you.
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Mike Sheaf
★★★★★
a day ago
I purchased a piano for my daughter from the piano man (Mark), he provided an excellent service his knowledge and professionalism was second to none. I would not hesitate in recommending the Piano Man to anybody wishing to purchase a piano. … More Many thanks from a very happy customer.
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Glenn Robinson
★★★★★
a day ago
Had an excellent experience buying a digital piano with my Son. Specifically looking at Roland, Yamaha & Kawai. All the relevant models were on display in a good environment. Seemed to be particularly strong on the Kawai range. Purchased … More what feels like the right piano at the right price. Would recommend and use again in the future.
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Karen & Brian Conway
★★★★★
4 years ago
I have recently bought a Hailun upright piano from Piano man, Leeds. Oliver the salesman was very helpful and knowledgeable in helping me to choose the best piano for my requirements and at the best price !I would highly recommended them … More to anyone in the market for a piano for any make or budget
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Max DreamCreator
★★★★★
a day ago
Possibly the best piano shop in Nothern England if you are looking for a roland, Kawai or Yamaha.I travelled 6 hours return one the day to the shop as it was the only on where all pianos I wanted to try where exposed. I had the chance to … More compare the few models I hesitated between, and ended up buying it there straight away.Seller is good, and prices are as low as you'd find them online, so why not going there?Highly recommended, only 10min on the cab from Leeds train station, easy to park around, and possibility to try any piano you want.Just got my ES7 Kawai delivered today, in time and perfect conditions, what else would you like?
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Keith Ansell
★★★★★
5 years ago
What a great place to visit for advice and help when wanting to buy a Piano either Accoustic or Digital The Piano Man Leeds. All the staff were very helpfull and understanding with my needs. I bought a top Digital Piano through their advice … More and demonstration. The Piano was delivered very promptly and professionally. I will most certainly visit again if i ever decide to upgrade to a Accoustic Piano and am very happy to recommend the Piano Man to friends.
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Gavin Ingham
★★★★★
a day ago
My personal experience with The Piano Man was excellent. He has a good selection of pianos and has made good use of the space he has. His knowledge is valuable and his advice honest. Let me tell you about my experience...As a fairly accomplished … More pianist who had not played for a few years, I went to Mark's shop to look at pianos expecting to pay thousands of pounds. I also had an idea about which instruments I was interested in based on reading around. Mark took the time to ask me about my needs and listened to what I had to say. He then gave me his advice and based on that advice he saved me thousands of pounds. This is a decision that I would never have made without his advice and without being able to play the instrument in comfort in his shop.I am sure that if you want to buy a piano blind on the internet, you may be able to find cheaper but that would come without the advice, the support and the guidance that Mark gives. It's up to you, but in my opinion, if you want to invest in a piano, you should do it right. It's an instrument that you will be getting enjoyment from for a long time.I cannot comment about anyone elses' experience but I felt Mark was extremely knowledgeable and his advice honest... to the extent that it cost him a lot of money and saved me thousands.
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Phillippa Lesforis
★★☆☆☆
a day ago
Having read the good reviews and being reasonably impressed with the Piano Man's website, I decided to visit Leeds to look at pianos. As I live some distance away from Leeds, I was hoping to be impressed. Despite being made to feel … More very welcome on arrival, it soon became clear that most of the prices were fairly top-end and the shop appeared somewhat cramped. I could not find what I was looking for and was expecting to find a greater selection of pianos within my price range; I was disappointed to say the least. At this point in my visit I can only describe what were high pressure sales techniques being used and the whole experience became awkward. I appreciate that the current financial climate is difficult, but, I did not appreciate the confrontational insistence of the seller. Although I'm sure not everyone will experience this, I was relieved to leave the shop.
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Tim Knowles
★★★★★
a day ago
I had been thinking for some months about upgrading our 'well-loved' piano to a newer model as my son had reached quite a good standard. His teacher was suggesting that, in order to progress further, we would need to invest in … More a more up to date one. After visiting several places in the Leeds city centre area and Bradford area I was becoming a bit disenchanted and overwhelmed with the differing amount of information and assistance I was being given bearing in mind I was working within a £3K - 4K budget. How hard could it be? Then, one night, whilst idly looking on-line at pianos, I came across The Pianoman's massively extensive website. If only I'd found this earlier. Clearly, if the website was anything to go by I was going to be impressed by the premises, so I ventured over to Easterly Rd near Oakwood in North Leeds. The usual parking problems associated with City Centre shopping did not apply here and I was able to park right outside the shop, recently extended, Mark told me, to house an extensive array of nice shiny Kawai grand pianos. Unfortunately, I was not going to buy one of those today but, in the future, who knows?..... Anyway, I explained to Mark what the teacher had suggested and he went to great lengths to explain the varying types, feel, and quality of the products without making me feel in the slightest bit inadequate, bearing in mind my knowledge of pianos is limited to knowing the keys at the bottom are a lot lower in sound than the ones at the top! My 15 year old son was a little too self conscious to experiment in front of him so Mark patiently showed us round all the pianos within our price range, playing beautifully for us, whilst also pointing out the subtle differences in tone and touch, etc. After much deliberation (but with no high pressure sales pitches from the proprietor!) we finally settled on a second hand Kawai which had only recently been brought in as a part exchange, apparently. The beauty of this meant that there was sufficient funds remaining in our budget to enable us to buy a small digital piano so that my son can practice in his room with headphones on as he gets older! The digital arrived in stock very quickly so both pianos were delivered to us within a week of purchase. Marks delivery guys made it look so easy as they had to up end the piano in the hall to get it in to the room - no problem, and they very kindly took the boxed digital upstairs and assembled it for me. All in all, a great experience from start to finish. Highly recommend.